Frequently Asked Questions - FAQ
No. Our Mobility Scooters have an automatic electronic brake that will prevent the unit from rolling forwards or backwards on a slope without user intervention. In other words the scooter will only move when the user moves the hand control lever. The brake is active even when the scooter is switched off and/or the battery is removed.
Note: our scooters have an explicit “Neutral” or “Freewheel” switch or lever, to enable the scooter to be pushed.
You can recharge the battery by plugging the included charger into the side of the scooter.
It is not recommended to let the battery run down before recharging. In the event that the battery is completely discharged, it will take from 7 to 10 hours to fully recharge.
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Our individual scooters allow a maximum weight per person of 136Kg.
Yes. Museums and many stores in Madrid are accessible with mobility scooter. Madrid is one of the most disabled accessible cities in the world. You can rent your mobility scooter with www.accessiblemadrid.com
Yes, with some conditions: Do not ride if rain is heavy and may possibly soak the control panel. Ride very slowly through puddles. Do not ride if snow is deeper than 1/2 the height of your wheels.
No, all of our mobility scooters are rated for just the driver. Only double seat scooter are allowed to carry two persons.
The scooter is a "pedestrian mobility device", and is intended for use on sidewalks. You should only ride on the roadway when no sidewalk is available. Always ride with care.
All our scooters are covered by a comprehensive warranty. You just need to call us in case you have any problem and we will take care of it.