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Frequently Asked Questions - FAQ

Will a Mobilty Scooter roll down a slope?

No. Our Mobility Scooters have an automatic electronic brake that will prevent the unit from rolling forwards or backwards on a slope without user intervention. In other words the scooter will only move when the user moves the hand control lever. The brake is active even when the scooter is switched off and/or the battery is removed.
Note: our scooters have an explicit “Neutral” or “Freewheel” switch or lever, to enable the scooter to be pushed.

How do I recharge a Mobility Scooter battery?

You can recharge the battery by plugging the included charger into the side of the scooter.

How long does it take to recharge a Mobility Scooter battery?

It is not recommended to let the battery run down before recharging. In the event that the battery is completely discharged, it will take from 7 to 10 hours to fully recharge.

What size and specifications is your mobility scooter equipment?
What is the maximum weight alowed to ride a scooter?

Our individual scooters allow a maximum weight per person of 136Kg.

Are museums and stores in Madrid accessible with mobility scooter?

Yes. Museums and many stores in Madrid are accessible with mobility scooter. Madrid is one of the most disabled accessible cities in the world. You can rent your mobility scooter with www.accessiblemadrid.com

Can I ride the scooter in the rain or snow?

Yes, with some conditions: Do not ride if rain is heavy and may possibly soak the control panel. Ride very slowly through puddles. Do not ride if snow is deeper than 1/2 the height of your wheels.

Can I carry passengers on my scooter?

No, all of our mobility scooters are rated for just the driver. Only double seat scooter are allowed to carry two persons.

Can I ride the scooter on the road?

The scooter is a "pedestrian mobility device", and is intended for use on sidewalks. You should only ride on the roadway when no sidewalk is available. Always ride with care.

What if I have problems with my scooter?

All our scooters are covered by a comprehensive warranty. You just need to call us in case you have any problem and we will take care of it.