Since its foundation in 2013, Accessible Madrid has based its service and its own growth on new technologies, understanding these as the best vehicle of communication between our company and its clients. New technologies are fundamental for us, as they enable easy access communication channels between the needs of our clients and the solutions we offer them, thus facilitating their use and helping them to improve their lives.
Participation in the media, talks and presentations at European level to transfer our experience in Accessibility.
We have received different recognitions and awards such as the Travel Hospitality Award.
We have attended and been invited to international trade fairs and congresses in order to be updated with the latest trends in our sector.
We have participated, with all types of public administrations (local, state, European and international (outside the EU) and private organizations, in different R&D projects to reduce mobility barriers.
Customers have distinguished us with their ratings, being chosen several consecutive years with the Traveler's Choice of Trip Advisor.
We are members of ENAT, the most important Accessible Tourism Network in Europe and we have participated in different initiatives carried out by this organization.
From our online store, we offer our customers more than 1000 products for sale as well as a rental service of different and varied personal mobility and support products. We give full guarantees in our sales with a free delivery and return service in less than 15 days as well as financing facilities.
Since the creation of the company, Accessible Madrid's management has wanted to instill the philosophy of customer service and attention to the whole team. The proximity with the client has allowed us to take care of the detail and to know first hand the needs and concerns that they transfer to us. This proximity makes us more sensitive to improvements and innovation in order to provide a service that pursues excellence.
Desde nuestra Área de Turismo. y como receptivo pionero en Turismo Accesible, ofrecemos tours y viajes personalizados, alojamientos accesibles para estancias en Madrid, servicio de asistente personal y servicio de transfers adaptados desde el aeropuerto y estaciones de tren para que no tengas que preocuparte de nada en tu estancia.
Accessible Madrid is a company with a service vocation. Our mission is to make life easier for our clients and offer them viable solutions so that the concepts of accessibility and mobility are not a barrier but an opportunity for them.
This service vocation is what drives all our activity, studying, offering and implementing optimal solutions for the needs and concerns of our CUSTOMERS throughout the entire process of their relationship with our company.
Since our creation, we have wanted to give importance to many areas of Personal Mobility and Accessibility, which has helped us to better understand the needs of the people we serve.