Product warranty & returns

Product warranty

The warranty period is, by default, three years -except for batteries in electrical products, which is 6 months-. After 6 months it will be the customer's responsibility to prove that the defect in the product was of origin. The guarantee does not include deficiencies caused by negligence, blows, incorrect use or improper handling, incorrect installations, etc., nor materials that are worn by use. During the warranty period, EXTENDED MOBILITY, SL reserves the right to request verification of the origin of the problem from an official technical service of the brand. In the event of a defect caused by misuse, the repair will be billable. In those incidents that justify the use of the guarantee, the repair, replacement of the article, discount or return will be chosen, in the legally established terms. will make changes or returns provided that:


Right of withdrawal (Returns).

The products offered at admit the right of withdrawal. The product will be returned in perfect condition (beyond verification by the customer that the product has been delivered in perfect working order and use). In case of carrying accessories, cables... and they were not returned, or if it is not sent in the same original packaging, the product may suffer a demerit. The deadline to withdraw is 14 calendar days from receipt of the order. The return shipping costs will always be borne by THE CUSTOMER. Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded, together with shipping costs, if any, in the terms established in RDL 1/2007, in accordance with the method of payment made by the client, except cash payment, which will be refunded by bank transfer.

The return guarantee will be excluded:

For the withdrawal request, please download the following WITHDRAWAL FORM, fill it out and send it to the address