Terms & Conditions

General conditions and their acceptance

The general conditions described below, regulate the contractual relations between "Movilidad Ampliada S.L." with CIF B-86933322 and domiciled in Madrid, Avenida de Menéndez Pelayo 25, 2ºB. 28009 Madrid. Registered in the Madrid Mercantile Registry, in Volume: 32,051, Folio: 1, Section 8, Page: M-576777, Inscription 1, and the "Client" of the service, in all matters relating to the provision of services related to rental and sale of mobility products and services for accessible tourism products.

Acceptance, without reservation, of these General Conditions is essential for the provision of the Service by Movilidad Ampliada S.L. The client declares that he has read, understood and accepted these General Conditions, made available to him at all times, prior to contracting, on the following website: https://www.accessiblemadrid.com

The use of the service also entails the acceptance by the client of any notices, regulations of use and instructions that were made known to him by Movilidad Ampliada S.L. after the acceptance of these General Conditions.


Privacy and protection of personal data

Who is responsible for your data?

Accessible Madrid is responsible for the processing of the User's personal data and informs them that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of the natural persons and in Organic Law 3/2018, of December 5 (LOPDGDD), regarding the processing of personal data and the free circulation of these data, for which the following information on the treatment is provided.

For what purpose do we process your personal data?

At Accessible Madrid we treat the information provided by interested persons in order to manage the sending of the information that they request.

When you subscribe to our newsletter and provide us with your email, you are expressly authorizing us to send you advertising related to our products and services by any means (postal, email or telephone) and to invite you to events organized by the company.

Accessible Madrid will collect and process your personal data according to the following purposes:

How long will your data be kept?

The personal data provided will be kept as long as the established relationship is maintained or when you request the cessation of the activity.

What is the legitimacy for the processing of your data?

The legal basis that legitimizes this treatment will be your consent, legitimate interest or the need to manage a contractual or similar relationship.

Sending personal data is mandatory to contact and receive information about the services provided by Accessible Madrid, Likewise, not providing the requested personal data or not accepting this privacy policy means that it is impossible to subscribe, register or receive information. of said services.

How have we obtained your data?

The personal data that we treat at Accessible Madrid have been provided by you (the interested party) and with this, you are expressing your acceptance of the processing of your personal data reflected in this Privacy Policy.

The interested party who sends the information to Accessible Madrid is solely responsible for the veracity and correctness of the data included, exonerating Accessible Madrid from any responsibility in this regard.

The interested party guarantees and responds, in any case, to the accuracy, validity and authenticity of the personal data provided, and undertakes to keep them duly updated. The interested party agrees to provide complete and correct information in the registration or subscription form. If you prefer that Accessible Madrid does not collect personal information about you, please do not provide it to us.

Accessible Madrid is not responsible for the veracity of the information that is not of its own creation and for which another source is indicated, therefore it does not assume any responsibility for hypothetical damages that could arise from the use of said information.

Accessible Madrid is exonerated from liability for any damage or harm that the interested party may suffer as a result of errors, defects or omissions, in the information provided by Accessible Madrid provided that it comes from sources other than Accessible Madrid.

What Kind of data do we collect?

Accessible Madrid through its website collects the following data:

Accessible Madrid collects the following data outside the website.

The personal data requested is mandatory, in such a way that the refusal to supply them will mean the impossibility of carrying out the provision of the contracted services or answering the queries.

To which recipients will your data be communicated?

Accessible Madrid will not transfer personal data to third parties except in cases where there is a legal obligation. Accessible Madrid may communicate the data to:

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation about whether Accessible Madrid is treating personal data that concerns them, or not. Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Accessible Madrid will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You can direct your communications and exercise the rights of access, rectification or cancellation of your data or oppose the processing of your personal data, through postal mail to Avenida Menéndez Pelayo 25, 2ºB - 28009 Madrid or through email to info @ accessiblemadrid .com along with valid proof in law, such as a photocopy of the ID, the request in which your request is specified, dated and signed, as well as your address for notification purposes.

In the event that you feel your rights are violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from its website: www.agpd.es.

Acceptance and Consent

The Company has implemented various measures to protect the security of your personal information, both online and offline.

The interested party declares to have been informed of the conditions on protection of personal data, accepting and consenting to the treatment of these by Accessible Madrid in the manner and for the purposes indicated in this Privacy Policy

Changes in this policy on the processing of personal data

Accessible Madrid reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, Accessible Madrid will announce on this page the changes introduced with reasonable anticipation of their implementation.


General conditions – Mobility Equipment rental terms.

The specific terms and conditions governing this contract are detailed below:

Lessor is the owner of the leased material, i.e. the company Movilidad Ampliada S.L.

Lessee is the natural or legal person who leases the equipment.

The lessee declares to be over 18 years of age, and to have a valid identity document (passport, ID card, Spanish Tax Identification Number, Foreigner's Identity Number). The hirer is the holder of this rental contract and is responsible for the rented equipment and/or material, which may only be used by the persons designated by the hirer.

Reservations can be made either by filling out the online form on our website www.accessiblemadrid.com or by calling Tel. +34915701682.

Payment method: credit card, Paypal and Bizum, for online contracts or cash and credit card and Bizum, for rental contracts made in the physical store.

The duration of the rental is calculated by calendar days from the time of delivery of the rented equipment to the day of collection.

The amount of the rental, as well as the deposit, shall be paid prior to the delivery of the rented material. The renter must present the ID card or passport upon delivery of the material. The deposit will be returned upon delivery of the product and accessories rented. The Company receives from the Customer a deposit as a deposit, in advance and for an amount that varies depending on the type of product rented. The amount can be paid in cash or by credit/debit card/transfer or Bizum.

If any of the conditions set forth in this contract are breached, the lessor may terminate the contract and withdraw the leased product from the lessee, without the need to take legal action. All expenses arising as a result of such breach shall be borne exclusively by the lessee, the cost of which shall be deducted from the deposit.

The lessor may unilaterally terminate the contract before its conclusion in case of serious breach by the lessee in the use and care of the rented equipment and material. In this case, all rented equipment and/or material may be removed at the place where it is located without the lessee being entitled to any type of claim or compensation.

In the event of an accident or incident affecting the mechanical condition of the rented equipment, the hirer is obliged to report it immediately to the contact telephone number provided.

It is forbidden to use any type of rented mobility product on urban roads. Its exclusive use is to circulate on the sidewalk, commercial areas, pedestrian areas and parks (electric scooters, wheelchairs, etc.).

The lessee accepts the perfect working condition of the equipment received at the signing of this contract.

An unjustified delay in the return of the rented equipment will be subject to a penalty. The lessee shall pay daily to the lessor the amount of 35 Euros (thirty-five Euros) in the case of scooters and basic wheelchairs and 70 Euros (seventy Euros) in the case of folding scooters and premium wheelchairs, 35 Euros (thirty-five Euros) in the case of stair lifts, 30 Euros (thirty Euros) in the case of manual wheelchairs and rollators and other rental products, until the delivery of the rented material is made effective.

The equipment rented shall be delivered by the lessor in perfect working order and cleanliness.

The lessee shall return the rented material and its accessories, in the same state in which he received them, and at the place, date and time agreed upon. The lessee undertakes to act diligently to avoid theft, total or partial deterioration of the scooter or any accident. In case of damage, breakage or loss of the rented equipment due to negligence or involuntary cause, the lessee shall be liable with the deposit, except for those malfunctions resulting from normal wear and tear of the rented equipment at the discretion of the company's manager. In case of loss, theft or robbery of the rented material, Movilidad Ampliada S.L. may claim additional compensation up to the market value of the material in question.

Rental contracts may be modified or cancelled free of charge up to 48 hours before the start date of the rental. After this time, only the deposit will be refunded.

In case of theft, robbery or loss of the rented material, the lessee must report it to the police and notify Movilidad Ampliada S.L. the week following the robbery. The lessor will invoice the lessee as new material and at market price any leased and returned material that is unusable or those leased materials that have been stolen or robbed.

The lessor declares to have a civil liability insurance that covers any damage that may be caused as a consequence of defects in the rented material; however, the lessor shall not be liable for claims for accidents, injuries, blows or damages caused to the lessor and/or third parties, to their persons or goods, or to their property, or for loss of objects caused for any reason beyond the control of the Company.

The lessee shall take special care in the handling and conservation of the material received and its accessories. The cost of transporting, loading and unloading the equipment, including the return trip, shall be borne by the Hirer.

In the event of any damage to the rented equipment, the Hirer must contact the Rental Firm to inform it of this fact. In case the problem arises outside Madrid, Accessible Madrid is not responsible for the delivery to our facilities or the associated costs. The customer will be responsible for sending the rented product back to our store for inspection.

All taxes, fees, duties and taxes accrued from the rental of the equipment shall be borne by the lessee.

The rented equipment may not be the object of economic traffic or of economic or other compensation. The use of the rented equipment by a person other than the Hirer or an authorized person shall be at the sole responsibility of the Hirer, who shall be liable at all times for any breakage, damage, loss, etc. suffered by the goods. The lessee, on his own initiative, may not integrate any element in the leased material. The total disassembly and/or partial manipulation of the rented material is forbidden.

Movilidad Ampliada S.L. undertakes to keep all data provided to us by our Users in the utmost confidentiality and not to provide them to third parties, in accordance with the principles of the LOPD (Organic Law 3/2018, of December 5). According to the provisions of that law, and in order to ensure the protection and privacy of your personal data. These personal data will be included in the files of the company and processed for the purpose of responding to your request and the maintenance of the relationship established in the forms you subscribe. The company Movilidad Ampliada S.L. is responsible for this file and can be contacted in writing to exercise your rights of access, rectification, cancellation and opposition at the address Avenida Menéndez Pelayo 25, 2ºB, Postal Code 28009. Madrid and at the following email address: info@accessiblemadrid.com

Movilidad Ampliada S.L. guarantees the confidentiality and security of your data, which will not be disclosed to third parties.

The lessee declares to have read and understood the above conditions, accepting them included in this contract.

The legal expenses derived from the breach by the User of the obligations contained in this contract shall be borne by the User. Both parties expressly submit to the jurisdiction and competence of the Courts and Tribunals of Madrid, expressly waiving any other jurisdiction that may correspond to them.


Terms & conditions - Online transactions

Accessible Madrid offers an online shopping service that will allow you to buy our products from your computer. In compliance with the Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www.accessiblemadrid.com is, Movilidad Ampliada S.L., a company legally constituted in Spain with CIF B86933322 and registered in the Mercantile Registry of Madrid, Volume 32.051, Folio 1, Section 8, Page M-57677777, Inscription 1. Inscription 1ª (hereinafter accessiblemadrid.com). It is advisable that the client reads these General Conditions before proceeding to make a purchase.

Next, we invite you to review the general conditions that regulate the purchase of products of the online store accessiblemadrid.com through this Web page. In this sense, the use of the purchase Online of the web accessiblemadrid.com constitutes the acceptance of these general conditions. Nevertheless, if you have any doubt about them, please contact our Customer Service Department at info@accessiblemadrid.com



For any questions, feedback or suggestion, you can send your comments by mail to: Movilidad Ampliada S.L., Customer Service Department. Avenida de Menéndez Pelayo 25, 2ºB - 28009 Madrid Spain. You can also contact Madrid Accessible via phone +34 915701682 Monday to Friday (weekdays) from 10:30 to 20h or info@accessiblemadrid.com


Product warranty

The warranty period is, by default, three years -except for batteries in electrical products, which is 6 months-. After 6 months it will be the customer's responsibility to prove that the defect in the product was of origin. The guarantee does not include deficiencies caused by negligence, blows, incorrect use or improper handling, incorrect installations, etc., nor materials that are worn by use. During the warranty period, EXTENDED MOBILITY, SL reserves the right to request verification of the origin of the problem from an official technical service of the brand. In the event of a defect caused by misuse, the repair will be billable. In those incidents that justify the use of the guarantee, the repair, replacement of the article, discount or return will be chosen, in the legally established terms. www.accessiblemadrid.com will make changes or returns provided that:


Withdrawal and return of products

The products offered at www.accessiblemadrid.com admit the right of withdrawal. The product will be returned in perfect condition (beyond verification by the customer that the product has been delivered in perfect working order and use). In case of carrying accessories, cables... and they were not returned, or if it is not sent in the same original packaging, the product may suffer a demerit. The deadline to withdraw is 14 calendar days from receipt of the order. The return shipping costs will always be borne by THE CUSTOMER. Once the merchandise is received in our warehouses, and after checking its status, the amount will be refunded, together with shipping costs, if any, in the terms established in RDL 1/2007, in accordance with the method of payment made by the client, except cash payment, which will be refunded by bank transfer.

The return guarantee will be excluded:

For the withdrawal request, please download the following WITHDRAWAL FORM, fill it out and send it to the address info@accessiblemadrid.com.


Purchase Procedure

Once you have decided which product you wish to purchase, it must be selected and added to the cart by clicking on the corresponding icon.

A) PRODUCT CHOICE: the Customer must select the desired Article by clicking on its icon, being able to see below the image, description. Once the desired item has been chosen, the Customer must click on the "buy now" link.

B) MY CART: Once the selection has been completed, the customer can continue the purchase process or can select a new product by returning to the sales section. Once the Customer has selected all the Articles that he/she wishes to purchase, he/she must check that the data of the same that appear in the basket are correct. Also, the basket will show the price of each Article (taxes included) and the total price of the purchase. The order must be confirmed by clicking "Pay" and then choose the method of payment.

C) PAYMENT METHOD: To select the payment method, the application will ask the Customer to select the desired payment method. If you choose to pay with PayPal, you will be redirected to PayPal so that you can pay with your PayPal account or with your debit or credit card quickly and securely, without sharing financial information. In the case of credit cards and BIZUM, the payment gateway system used offers maximum security and the payment data is transmitted directly and encrypted (SSL) to the corresponding financial institution. 

For the option of payment by bank transfer, all the expenses derived from this operation shall be borne by the Client. In order to be able to make the payment by this option, the following current account number opened in the entity, "SANTANDER", in the name of MOVILIDAD AMPLIADA S.L. is provided:

D) CONFIRM: Once the payment method has been selected, and before sending the order, the Client will be able to see a summary of the shipping information, the payment method and the order. The order must be confirmed by clicking on the link "Continue to the next step". Confirmation of receipt of the order will be communicated by e-mail.


Payment and taxes

We offer several payment methods so that you can choose the one that best suits your needs, accessiblemadrid.com offers you the following secure payment methods:

In the event that the POS informs that the card has been denied, the order will be automatically cancelled, informing the customer online of the cancellation. Accessible Madrid reserves the right to refuse any credit card transaction.

In order to give the maximum security to the payment system, accessiblemadrid.com uses secure payment systems of first line financial entities in electronic commerce. In this sense, the confidential data of the payment are transmitted directly and in encrypted form (SSL) to the corresponding financial entity.

With the aim of collaborating in the prevention of fraud through the Internet accessiblemadrid.com reserves the right to verify the personal data provided by the customer and take the measures it deems appropriate (including the cancellation of the order) so that the goods purchased are delivered in accordance with the data contained in the order.

All prices on this website are shown in Euros and include indirect taxes. In accordance with current legislation, accessiblemadrid.com is obliged to charge VAT on all orders. The applicable VAT is the legally applicable rate. Once the purchase order is completed, and before making the payment of the order, a final summary will be presented identifying the item/s purchased and their total price (including taxes).


Delivery Policy

The delivery time is usually 48/72h in working days and does not commit to its exact fulfillment, as it is a service provided by third parties outside accessiblemadrid.com. Deliveries will be made within the delivery schedule of the transport company. If additional mechanical means were to be used for the delivery of the goods, the costs will be borne by the customer. To avoid incidents in the delivery, it is essential to fill in the corresponding form correctly, being advisable to fill in the box related to the contact telephone number. In case of delivery failure, due to any error or inaccuracy in the transmission of data by the customer (wrong addresses, inability to find someone at home, etc.), the transport costs will be borne entirely by the customer. The follow-up of the orders can be done by contacting accessiblemadrid.com where you can be informed of the process.

Regarding the shipping coverage, the purchase of the offered products is valid exclusively in the Spanish territory, except for the Canary Islands, Ceuta and Melilla.

Individuals residing outside Spain can only benefit from the online shopping service of this website when the shipping address of the order is within the aforementioned territory. Within the Spanish territory, inter-island product shipments, from the mainland to the islands or vice versa and shipments outside Spain are not contemplated. Any user who may be interested in purchasing any of the items in the online store and is in the situation described in the previous point, should contact info@accessiblemadrid.com.

The company is not responsible for delays in cases of force majeure, such as interruption of activity or total or partial strike of postal services and means of transport or communications, floods or fire. If the delivery cannot be made due to the absence of the addressee, the transport agency will leave an indicative note and will try to contact the addressee by telephone. After two unsuccessful attempts, the customer must contact the transport agency to proceed with the delivery.


Estimated order delivery time

It depends on the product and if we have stock, but normally the orders are delivered between 2 and 3 working days. If there is any delay in delivery and it is delivered out of time we will contact you to inform you. If the delay is more than one week you may choose to have the product fully refunded.


Shipping costs

The price of the product includes transportation to your home, except for those products with an end user price of less than 200 EUR (which will have a minimum shipping price of 12 EUR) and those that must be sent to the Spanish islands or outside of Spain ( They will be quoted based on the volume of the product and the shipping area). It will not be possible to send orders to military bases or post office boxes. Shipping costs may be modified at any time without prior notice. In any case, those shipping costs that appear at the time of placing the order will be valid.


Availability of items

All orders are subject to availability. If there are any incidents regarding their supply, or if there are no items in stock, you will be informed immediately and we will proceed to reimburse you for any amount you may have paid.


Home Assembly

In the case of purchase of items that require assembly at the point of destination, this will always be paid by the customer (except in the case of those products that may include an extra for assembly).


Cancellation or modification of an order

An order can be cancelled or modified at no cost to the buyer, as long as the product has not left the warehouse. Once the shipment is in progress, the shipping and handling costs will be reduced (to be paid by the customer).


Applicable law and jurisdiction

These General Conditions of Purchase are subject to Spanish law. The parties submit, at its option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of Madrid.

The General Conditions are governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile. The client can access the online dispute resolution platform of the European Union by following this link